HASSELBLAD USA WARRANTY AND SERVICE TERMS

Warranty Information

All products sold by Hasselblad Inc. come with a factory warranty.

(This page effective as of Nov 2021.)

Hasselblad

Hasselblad H6D and H6X Series products: The warranty duration is 24 months or 100,000 exposures, whichever comes first.

Hasselblad H System lenses (Orange Square): The warranty duration is 24 months or 1,000,000 exposures, whichever comes first.

Hasselblad X1D II 50C: The warranty duration is 12 months or 100,000 exposures, whichever comes first.

Hasselblad XCD System lenses: The warranty duration is 12 months or 1,000,000 exposures, whichever comes first.

SERVICE REQUEST FORMS

Products eligible for standard repair or warranty handling can be serviced by Hasselblad Inc. Please request standard repair or warranty service via our ONLINE FORM.

The customer is responsible for shipping costs of non-warranty repairs to Hasselblad Inc. Return cost for shipping via UPS Ground following non warranty repair will be applied to the quote by Hasselblad Inc.

Hasselblad Warranty repairs only covers UPS Ground shipping to and from our facility. Expedited shipping requests will be accepted and will be billed to customers credit card. Please contact the provide a copy of the sales receipt to: servicedept.us@hasselblad.com

Hasselblad Inc.
11 Commerce Drive, Suite 210
Cranford, New Jersey 07016 USA

Due to item queue, we are unable to estimate repairs while you wait, a cost estimate will be sent to the email submitted in your original service request.

Repairs may not be dropped off at the New York Experience Studio.

SERVICE REQUEST FORM

SUPPORT REQUEST FORM

Warranty Details

All Hasselblad Inc. products are sold with a manufacturer’s factory warranty.

Each warranty covers the following:

The product is free from manufacturing defects in materials and workmanship under normal and proper usage of the product for a period specified above (see coverage above for each product line) from the date of original customer purchase. Hasselblad Inc. will, at its option, repair or replace this product providing the original purchaser:

  1. Returns the photographic product by U.P.S. or Federal Express, Insured, Freight Prepaid to Hasselblad Inc. and:
  2. Has returned proof of the date of original purchase (COPY OF THE DATED ORIGINAL SALES RECEIPT)

This warranty does not cover any defects or costs caused by:

  1. Modification, alteration, repair or service of the product by anyone other than Hasselblad Inc. or its authorized service center
  2. Physical abuse to the product, overload of, misuse of the product, or operation thereof in a manner contrary to the accompanying instructions
  3. Any use of the product other than that for which it was intended
  4. Damage due to accidents, water, impact, shipping, improper care and maintenance
  5. Labor, shipping costs and cost of parts not authorized by Hasselblad Inc.

This warranty does not cover:

  1. External cleaning of IR Filters. The exception is for a product currently in service for a warranty repair where parts are being replaced.
  2. Firmware updates for bodies and/or lenses. The exception is for a product currently in service for a warranty repair where parts are being replaced.

Service Terms and Conditions

Hasselblad V System:

Estimate Processes for Hasselblad V System Products:

Please note that Hasselblad Inc. estimated repair turnaround time for V System Products should be five to seven business days from the date that payment information is secured from the customer or dealer. The estimate process for V System equipment (only) is as follows: Service will contact the end-user, or dealer to get payment information and preapproval for V System Bodies or Lenses at $300.00 or less. The preapproval amount will be $150.00 or less for any V System Magazines that are sent in by the customer for repair.

If the technician determines that the repair will be in excess of these thresholds amounts, the customer will be re-contacted with the official estimate amount and Service will obtain authorization from the customer to proceed with the repair.

Repair Parts:
Please note that under no circumstances will Hasselblad Inc. return the defective spare parts that were removed from the product(s) serviced at Hasselblad Inc. These repair parts will either be disposed of under Hasselblad Inc.’s supervision or sent to our corporate headquarters for evaluation.

Please include a paper copy of your sales receipt or invoice in the box. Must include dealer, your name, address, product with serial number and purchase date.

General Repair Terms and Conditions:

All repairs and any spare part order over $20.00 are subject to a $10.00 handling charge.

All products sent to Hasselblad Inc. Repair Department for generation of repair estimate are billed $145.00 for preparation of the estimate.

  • The charge for a Hasselblad repair estimate is credited to the repair if the customer approves the estimate.
  • There is no charge for estimate refusal.

Repair Eligibility:
Products over 10 years old may be refused for repair. Spare parts for these products may be unavailable. Please check with the service department prior to sending older products in for repair.

Typical Repair Times:
Repair is normally completed within 5 to 7 business days after approval of estimate. Some repairs may take longer based on availability of spare parts or volume.

Important information for out of warranty repairs:

  1. Any product that is sent to Hasselblad Inc. for service outside of warranty is evaluated for repair and an estimate is generated. This estimate is sent to the customer.
  2. After the estimate is sent, the customer must approve or reject this estimate and provide a form of payment for the repair.
  3. The service department will follow up with the customer via email every three (3) days in an to attempt to get an acceptance or refusal of the repair.
  4. In the case of refused estimates the product will be returned to the customer at the customer's expense. Hasselblad digital repairs that have been sent to the corporate service center and have received and refused the estimate will incur an estimate refusal fee of $200.00 plus shipping cost.
  5. If the customer does not respond to the estimate, within 60 days of the first issuance of the estimate, by either accepting the charges, refusing the charges and providing return shipping information, or requesting more time then the service department will send a letter to the customer requesting a response within 14 days. The letter will contain notice that the customer has 14 days to accept or refuse the equipment or it will be disposed of in an appropriate manner. The letter will also contain a copy of the quote listing the items to be disposed of and the repair estimate.
  6. If no response is received 90 days after the generation of the estimate then the goods will become property of Hasselblad Inc. and will be disposed of.

Additional Hasselblad Service and Support Policies for legacy products

H3DII-22

  • Service is available for analogue repair of the H body.
  • Service of digital magazines is limited to IR Filter and Linkboard replacements.
  • Hasselblad Inc. will provide limited technical support.

H3D-22, H3D-39

  • Service is available for analogue repair of the H body.
  • Service of digital magazines is limited to IR Filter and Linkboard replacements.
  • Hasselblad Inc. will provide limited technical support.

H2D-22, H2D-39

  • Service is available for analogue repair of the H body.
  • Hasselblad Inc. will provide limited technical support.

CFV16

  • Service is limited to IR Filter replacements.

CFH-22, CFH-39

  • Hasselblad Inc. will provide limited technical support.
  • Spare parts are no longer available.

CF-22, CF-22MS, CF-39, CF-39MS

  • Hasselblad Inc. will provide limited technical support.
  • Spare parts are no longer available.

Hasselblad H1D

  • Service for the digital magazine is provided by a third party repair center. Please contact https://hasselbladrepair.com
  • Service is available for analogue repair of the H body.

Hasselblad Imacon Ixpress range

  • Service is provided by a third party repair center. Please contact https://hasselbladrepair.com
  • Hasselblad Inc. will provide limited technical support.

Image Bank

Image Bank II

Flexframe 3020, 4040

  • Service and support are not available.

646, 848, 949 Scanners

  • Service is limited to Tune and Lube maintenance
  • Main board no longer available

343 Scanners

  • Service is no longer available
  • CCD board no longer available
  • Light tube no longer available

Flextight Precision I, II, III, Photo SCSI scanners

  • Service and support are no longer available

2848 and Progression SCSI Scanners

  • Service and support are not available

Scanner Slide Feeder

  • Service and support are not available

Scanner Batch Feeder

  • Service and support are not available

V System Analogue

201F, 202FA, 203FE, 205TCC, 205FCC series

  • Camera body; shutters cannot be repaired at Hasselblad USA. Requires service at Hasselblad AB (Sweden) corporate service center.
  • Rear mirror light seal (upper), part no longer available
  • Camera body; shutters part no longer available.

2000 series (2000FC, FC/M, 2003FC/W)

  • Camera body cannot be repaired

500C

  • Camera body cannot be repaired. Parts are no longer available.

500EL

  • Camera body cannot be repaired. Parts are no longer available.

500ELM

  • Camera body cannot be repaired. Parts are no longer available.

500ELX

  • Camera body cannot be repaired. Parts are no longer available.

XPan II

  • Camera body cannot be repaired. Parts are no longer available.

XPan version 1

  • Camera body cannot be repaired. Parts are no longer available.

1600F

  • Camera body cannot be repaired.

1000F

  • Camera body cannot be repaired.

Supreme Wide Angle

  • Camera body cannot be repaired. Parts are no longer available.

Super Wide Angle (SWC)

  • Camera body cannot be repaired. Parts are no longer available.

SWC/M

  • Camera body cannot be repaired. Parts are no longer available.

Arcbody

  • Camera body cannot be repaired. Parts are no longer available.

Rodenstock Lens for Arcbody

  • APO GRANDAGON 35- Lens cannot be repaired. Parts are no longer available.
  • APO GRANDAGON 45- Lens cannot be repaired. Parts are no longer available.

Flexbody

  • Camera body cannot be repaired. Parts are no longer available.

Accessories

HM16-32

  • Cannot be repaired. Parts are no longer available.

Winder CW

  • Cannot be repaired. Parts are no longer available.

F Winder

  • Cannot be repaired. Parts are no longer available.

D Flash 40

  • Cannot be repaired. Parts are no longer available.

Proflash 4504

  • Cannot be repaired. Parts are no longer available.

PRISMS

PME 45

  • Cannot be repaired. Parts are no longer available.

PME 90

  • Cannot be repaired. Parts are no longer available.

VFC-6, PME, PME 3, PME51

  • Cannot be repaired. Parts are no longer available.

Meter Prism Finder

  • Cannot be repaired. Parts are no longer available.

BELLOWS

Square bellows

  • Cannot be repaired. Parts are no longer available.

Round bellows

  • Cannot be repaired. Parts are no longer available.

Auto bellows

  • Cannot be repaired. Parts are no longer available.

Lenses

  • X system – XPan 30mm, 45mm, 90mm
  • V system – C type lenses (black and chrome): No service available
  • V system – F lenses: No service available
  • V system – 30mm C, CF, CFi: No service available
  • V system – 40mm C, CF, CFE: Limited service available, contact service dept.
  • V system – 40mm IF f4.0 CFE: No service in USA, Factory service is available.
  • V system – 250mm and 350mm Superacromat: No service available.
  • V system – 500mm f8.0: No service available.
  • V system – Variogon 140-280mm: No service available.
  • V system – PC Mutar: No service available.
  • V system – Kodak Ektar lenses: No service available.
  • PCP80 Projector; No service available.
  • Zeiss P-Distagon 75mm: No service available.
  • Zeiss P-Planar 150mm: No service available.
  • Zeiss P-Sonnar 250mm: No service available.

Contact Information

Hasselblad Inc. Service Department & Technical Support contact information:

800-367-6434 option 2 - Service Department servicedept.us@hasselblad.com

800-367-6434 option 3 - Technical Support support.us@hasselblad.com