North America Operational Status

Due to the present conditions affecting our facilities in North America, the availability of our physical locations may be altered from their regular schedule. As the status of each location is affected, we will reflect updates here.

Last update: 22 June, 2020

Email / Phone Product Support: AVAILABLE
9AM-5PM Eastern Standard Time
908.754.5800 option 3 (if a technician is not available, please leave a message).

Sales Assistance: AVAILABLE

Product Information: AVAILABLE

Orders Shipping and Receiving - Union, NJ: AVAILABLE
Inbound and outbound packages from our Union, NJ location packages via common carriers (UPS, DHL, FedEx, USPS) are ongoing at this time.

Repairs Drop-Off and Pickup - Union, NJ: AVAILABLE
All visitors must wear a face mask at all times. Drop-offs are accepted, and must include a Service Request Form completed in advance, with printed confirmation included with items. Pickups are available with advance notice, please call ahead.

Experience Studio Demonstrations and Appointments - New York, NY: PAUSED
Demonstrations in-person and appointments are not available at this time but we'd be happy to chat online. For Sales inquiries click here. For Marketing and Communications inquiries, click here.