If your scanner requires maintenance or service, we recommend contacting the original point of purchase. You will be advised if the service can be performed locally and given an approximate cost.
A selected number of regional scanner partners are able to perform local service, however certain repairs must be performed in the factory service workshop located in Gothenburg, Sweden.
The target turnaround time for scanner repairs in the factory service workshop is 5 working days (excl. transportation time). You will be asked for approval to start repairs if the cost is estimated to exceed 500€.
Please note that your Flextight scanner needs regular preventive maintenance. You will be notified via FlexColor when preventive maintenance is due.
Customers in the US
Our service department in the US can handle scanner servicing in-house.
Hasselblad Ixpress camera back servicing
All repairs and service on Imacon and Hasselblad Ixpress camera backs (including H1D Series) are carried out by an authorised third party repair workshop B23.
They are located in Copenhagen, Denmark and contact details can be found on their web site www.B23.dk