WARRANTY STATEMENT

Hasselblad is devoted to providing the finest camera equipment to the greatest photographers in the world, and thank you for choosing Hasselblad. The Hasselblad product you are using is designed and produced to a high standard, to meet your needs. Reasonable use and appropriate maintenance will extend the life of your Hasselblad device.

Please save your purchase receipt and the relevant vouchers of your Hasselblad product, as the important proof of purchase for the aftersales services.

The following policy terms do not affect other rights that consumers are entitled to under their local law.

RETURN & REFUND POLICY

We gladly provide returns for any of the following circumstances that occur within 14 calendar days of receipt of your product:
(a) The product has any manufacturing defects or fails to function.
(b) We support Return Without Reason for unopened and unused product.

(c) Within 7 calendar days of product receipt, the product was exchanged due to product quality problems, and there are still manufacturing defects within 7 calendar days after the replacement.

Unfortunately, Hasselblad cannot provide return of product for any of the following reasons:

(a) The request for return submitted after 14 calendar days.
(b) The returned product is not in its original packaging with all accessories, battery, charger, cables, SD cards, manuals present.
(c) Hasselblad identifies, through evaluation and testing, that the manufacturing defect(s) or functional problems have been caused by man-made factors or there are no quality problems in the product.
(d) No original proof of purchase is provided, or the proof of purchase is forged or altered.
(e) The products were damaged in transit, but not rejected upon receipt of the products.
(f) Products that are damaged due to outside forces such as fire, flood, lightning strikes, traffic accidents, etc.

REPLACEMENT POLICY

We gladly provide you with a replacement under any of the following circumstances that occur within 15 calendar days from when you receive your product:
(a) The product has any manufacturing defects or fails to function.
(b) The product has been damaged in transit and has been rejected upon receipt, and a certificate of loss has been issued by the logistics company.
(c) Wrong product is received or it is clearly inconsistent with the description of the product.
(d) Within 15 calendar days of receipt of replacement, there are defects or functional problems caused by manufacturing defects.
NOTE: Warranty period of the replacement will count from the date of receipt of the replaced product.

Hasselblad is not able to provide a replacement if any of the following occurs:

(a) The request for replacement is submitted after 15 calendar days from the date of receipt.
(b) The returned product is not in its original packaging with all accessories, battery, charger, cables, SD cards, manuals present. (c) Hasselblad identifies, through evaluation and testing, that the manufacturing defect(s) or functional problems have been caused by man-made factors or there are no quality problems in the product.
(d) No original proof of purchase is provided, or the proof of purchase is forged or altered.
(e) The product is found damaged in transit, but it has not been rejected upon receipt, or no certificate of loss issued by the logistics company is provided.
(f) The accessories are found incomplete, but you fail to contact Hasselblad after receiving the product.
(g) Products that are damaged due to outside forces such as fire, flood, lightning strikes, traffic accidents, etc.

WARRANTY POLICY

Hasselblad will gladly repair or replace your product if we identify, through inspection or testing, that your product fails due to poor materials, workmanship, or any other causes, aside from collision, water damage, or unauthorized disassembly of the product.
Different series of products have different warranty periods. You can find the details in the Warranty Duration Chart. Hasselblad is unable to provide free warranty service for your product if any of the following circumstances exist:

(a) The damage is caused by scratches or unauthorized cleaning and polishing.
(b) The damage is resulted from outside forces, dirt, sand, moisture, water, battery leakage, improper handling, tampering, or services performed by unauthorized persons or third-party equipment.
(c) Preventive maintenance has not been performed on the scanners according to the warning messages prompted by FlexColor.
(d) The product is found damaged during transportation, but it is not rejected on delivery or no certificate of loss issued by the logistics company is provided.
(e) The failure is caused by Force Majeure, including natural disasters, abnormal voltages, and/or other external reasons.
(f) The damage is caused by failure to correctly fit, use, and operate the product according to the product instructions.
(g) The product serial number is torn up or altered.
(h) No valid original proof of purchase is provided.
(i) Any wear and scratch damage that does not affect the performance of the product.

OTHER PRECAUTIONS

1. Failure to submit requests within the aforementioned period will be deemed as a waiver of your right to return/replace the product, unless you can clearly and satisfactorily prove to us that you are not able to submit the request timely due to extraordinary circumstances.
2. If you need to repair your product or use other services, please contact the Hasselblad Partner who originally delivered the product. Failure to comply with this can lead to charges for shipping and/or repair.
3. We support repair services at Hasselblad service centers in the areas of the country/region where you have purchased the product. If you take your product to service centers in another country for repair, you will be responsible for all repair cost.
4. We support the return or replacement of products only in the original country or region of purchase.
5. Where any of the original accessories of products returned to Hasselblad for replacement is missing (except for those that are immediately lost upon unpacking), we shall be entitled to reject your replacement request, or charge corresponding fees which can be exempted if you can provide the missing accessories.

Hasselblad reserves the final right of interpretation for the above service policy.

WARRANTY DURATIONS

24 Months

X1D(Field Kit/4116 版本)
H6D-400c MS
H6D-100c/50c
H6D-100c Digital Back
H6X
HC ƒ3.5/50mm-II (With Orange Square Dot)
HC ƒ2.8/80mm (With Orange Square Dot)
HC ƒ4/210mm (With Orange Square Dot)
HC ƒ4.5/300 mm (With Orange Square Dot)
HC ƒ3.5-4.5/50-110mm (With Orange Square Dot) HCD 4,8/24mm (With Orange Square Dot)
HCD 4-5,6/35-90mm (With Orange Square Dot) HCD 4/28mm (With Orange Square Dot)
HC 3,5/35mm (With Orange Square Dot)
HC 3,2/150mm (With Orange Square Dot)
HC Macro 4/120mm-II (With Orange Square Dot) HC 2,2/100mm (With Orange Square Dot)

12 Months

X1D
XCD ƒ4/21mm
XCD ƒ3,5/30mm
XCD ƒ3,5/45mm
XCD ƒ2,8/65mm
XCD ƒ1,9/80mm
XCD ƒ3,2/90mm
XCD Macro ƒ3,5/120mm
XCD ƒ2,8/135mm
XCD ƒ2,8/135mm and X Converter 1,7

3 months

Accessories

*1 For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Hasselblad's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described above.

*2 For specific warranty terms and conditions, please refer to the quality guarantee card inside the package.