If your scanner requires maintenance or service, we recommend contacting the original point of purchase. You will be advised if the service can be performed locally and given an approximate cost.
A selected number of regional scanner partners are able to perform local service, however certain repairs must be performed in the factory service workshop located in Gothenburg, Sweden.
The target turnaround time for scanner repairs in the factory service workshop is 5 working days (excl. transportation time). You will be asked for approval to commence repair if the cost is estimated to exceed 500€.
Please note that your Flextight scanner needs regular preventive maintenance. You will be notified via FlexColor when preventive maintenance is due.
Our service department in the US can handle scanner servicing in-house.